At Barakat Surgical (a division of Barakat Enterprises), we inspect and batch-test every diagnostic device, wheelchair, and clinical instrument before dispatch from our wholesale warehouse at Shoba Chowk, Peshawar.
To give our customers complete peace of mind when ordering nationwide via Cash on Delivery (COD), we provide a transparent 48-Hour Checking Warranty on all eligible medical equipment.
1. The 48-Hour Checking Window
From the exact date and time your parcel is delivered by PostEx (or our local Peshawar courier rider), you have 48 hours (2 calendar days) to unbox, inspect, and test the equipment for:
- Physical damage incurred during transit.
- Manufacturing defects or factory faults.
- Incorrect item or model variations delivered.
2. Mandatory Requirement: The Uncut Unboxing Video
To ensure a zero-dispute replacement process and protect both the customer and our store against courier transit damage, all warranty claims must be accompanied by an uncut parcel unboxing video.
How to record your unboxing video:
- Before opening the parcel, record a clear 360-degree video showing the sealed courier flyer/carton and the PostEx tracking barcode label.
- Keep the camera running continuously without pausing, cutting, or editing.
- Open the parcel, inspect the device, and connect it to power/batteries to confirm proper functioning.
- Note: Claims submitted without a continuous unboxing video showing the intact outer courier packaging cannot be processed for transit damage.
3. Eligible Items for Replacement
- Digital Diagnostic Devices: BP monitors, compressor nebulizers, glucometer units, digital weighing scales, and anti-decubitus mattress pumps found to have internal electronic faults upon first testing.
- Mobility Equipment: Wheelchairs, commode chairs, and walkers with damaged frames, missing locking pins, or non-functional wheels out of the box.
4. Non-Eligible Items (Hygiene & Single-Use Products)
Due to strict medical hygiene protocols and cross-contamination prevention, the following items cannot be returned or exchanged once opened:
- Blood glucose test strips and lancets (seal broken).
- Adult diapers and underpads.
- Nebulizer medication kits, masks, and tubing.
- Sterilized surgical instruments and examination gloves.
- Orthopedic supports and braces worn against bare skin.
5. How to File a Warranty Claim
If you encounter any issue within 48 hours of delivery:
- Contact our Customer Care helpline on WhatsApp: 0334-4383555.
- Provide your Order ID, PostEx Tracking Number, and attach the Uncut Unboxing Video.
- Our technical team will review the footage within 4 business hours.
- Once verified, we will arrange a direct replacement or dispatch replacement parts immediately.
Physical Store Address for Direct Inspections:
Barakat Enterprises / Barakat Surgical
Shop #7B, Hussain Plaza, Main Shoba Chowk, Khyber Bazar, Peshawar, KP.
Helpline: 0334-4383555